Refund & Cancellation Policy

Nature of Our Services

FIRMST provides structured Russian language courses, private tutoring, group lessons, and educational materials. Since our services involve reserved teaching time, curriculum planning, and personalized instruction, they are not considered tangible products and cannot always be refunded after services have been rendered.

Course Enrollments

When you enroll in a course, you are securing a place in a specific group or program.

• Full payment is required at the expected time.
• You may withdraw from a course by providing written notice.
• If you withdraw before 30 days of the course start date, you may be eligible for a full refund (minus any bank fees or commission), with the exception of the non-refundable Application Fee (see Section 4).
• If you withdraw within 30 days of the start date of the course, or after the course has commenced, no refund will be issued for that course, regardless of attendance.
• In exceptional circumstances (e.g., medical emergencies), we may review requests on a case-by-case basis.

Refund Eligibility

Refunds may be considered only under the following circumstances:

• Duplicate or accidental payments.
• Incorrect billing due to a processing error by FIRMST Language School.
• A course has not commenced.
• Any situation where FIRMST Language School determines that a refund is appropriate after reviewing the circumstances.

Non-Refundable Services

Refunds will generally not be provided for:

• Voluntary withdrawals.
• Student breach of contract resulting in expulsion.

FIRMST Language School's Service Guarantees

We believe in accountability. If FIRMST Language School fails to meet agreed contractual obligations covered under our written agreement, we may provide service credits, additional development time, or other remedies as outlined in your contract. This may include circumstances beyond the control of the payer and FLS, such as visa issues. Such situations may be eligible for a partial refund, depending on the circumstances and the discretion of FLS.

Where applicable, these remedies replace monetary refunds unless otherwise agreed in writing.

How to Request a Refund

To request a refund, please email us with:

• Company name
• Invoice or payment reference
• Date of payment
• Reason for the refund request

Contact Us

For questions regarding this Refund & Cancellation Policy, please contact our payment partner: